Before you register at Lolajack, take five minutes to read this guide — it could save you time and money.
Getting Ready
- Ensure you are at least 18 years old (or the legal gambling age in your country).
- Have a valid email address and a phone number ready for verification.
- Prepare a government-issued ID (passport, driver’s license) for KYC checks.
- Choose a secure payment method you intend to use (credit card, e-wallet, etc.).
- Decide on a strong password – at least 12 characters with mixed case, numbers, and symbols.
- Consider setting deposit limits from the start to keep play responsible.
Step-by-Step Sign-Up
- Visit the casino’s homepage and click the “Sign Up” or “Register” button.
- Fill in the registration form: username, email, password, and personal details (name, date of birth, address).
- Accept the terms and conditions and privacy policy. Tick the box if you want bonus offers.
- Verify your email by clicking the link sent to your inbox. If not found, check spam folder.
- Complete identity verification by uploading a photo of your ID and a selfie. This may take a few hours.
- Make your first deposit using a preferred method. A welcome bonus may be automatically credited.
How Wagering Works
Wagering requirements (WR) determine how many times you must play through a bonus before withdrawing winnings. For example, a 100% match bonus up to €100 with 35x WR means: if you deposit €100, you get €100 bonus. Wagering = (deposit + bonus) × WR = (€100 + €100) × 35 = €200 × 35 = €7,000. You must place bets totalling €7,000 before cashing out. The contribution of each game varies: slots usually 100%, table games 10% or less, and some games may be excluded. A typical €1 bet on a slot counts as €1 towards wagering, while a €1 blackjack bet might count only €0.10. Always check game contributions in the bonus terms.
Licence & Player Protection
The casino operates under a Curacao eGaming licence. This means it follows international standards for fair play and security. Your personal and financial data are protected by SSL encryption. For players from EU or Nordic countries, note that winnings from Curacao-licensed casinos may be subject to local income tax – check your local laws. The platform promotes responsible gambling with tools like deposit limits, self-exclusion, and reality checks. If you feel you are losing control, use these features or seek help from organisations like GamCare.
Money In, Money Out
| Payment Method | Deposit Time | Withdrawal Time | Min / Max Withdrawal |
|---|---|---|---|
| Visa / Mastercard | Instant | 2-5 business days | €20 / €5,000 per transaction |
| Skrill | Instant | Up to 24 hours | €10 / €10,000 per transaction |
| Neteller | Instant | Up to 24 hours | €10 / €10,000 per transaction |
| Bank Transfer | 1-3 business days | 3-7 business days | €50 / €15,000 per transaction |
| Cryptocurrency (BTC, ETH) | ~10-30 minutes | ~1 hour | €20 equivalent / Equivalent of €25,000 |
Note: Withdrawal times may be longer during peak periods or if additional verification is needed. The casino typically processes withdrawals within 48 hours before sending to the payment provider.
Troubleshooting
- Problem: I can’t log in – password forgotten. Solution: Click “Forgot Password” on the login page and follow the reset link sent to your email.
- Problem: Deposit not credited. Solution: Check your bank statement; if debited, contact support with transaction ID. Often it’s a temporary delay (up to 30 minutes).
- Problem: Withdrawal pending for days. Solution: Ensure all documents are uploaded for KYC. If still waiting after 72 hours, contact live chat or email.
- Problem: Bonus not activating. Solution: Some bonuses require a bonus code. Check the promotions page and enter the correct code during deposit.
- Problem: Game not loading. Solution: Clear browser cache, disable ad-blockers, or try a different browser. Also check if the game is available in your country.
- Problem: Account blocked for self-exclusion. Solution: Contact support; if you set a temporary exclusion, it will lift automatically. Never attempt to circumvent.
FAQ
What is the minimum deposit at this casino?
The minimum deposit is typically €10, but some methods may require €20. Check the cashier page for exact amounts.
Can I cancel a withdrawal request?
Yes, if the request is still pending. Go to the withdrawal history and select “Cancel” before it is processed.
How long does the KYC process take?
Identity verification usually takes 24 to 48 hours. Uploading clear documents speeds up the process.
Are there any fees for withdrawals?
The casino does not charge withdrawal fees, but your payment provider might. Check with them for any charges.
Is live casino available 24/7?
Yes, live dealer games are available around the clock, with real dealers from studios worldwide.
What currencies can I use?
You can deposit in EUR, USD, CAD, AUD, NOK, and several cryptocurrencies. The casino may convert amounts automatically.
Do I get a welcome bonus on second deposit?
Welcome bonuses are usually only for the first deposit. Check the promotions page for reload offers and other bonuses.
Good to Know
Handling a delayed withdrawal
If your withdrawal is not processed within the stated timeframe, follow these steps: First, ensure you have completed all KYC requirements – check your account for any pending document requests. Second, verify that your chosen withdrawal method is active and correctly set up. Third, contact customer support via live chat or email (usually support@casino.com). Provide your username and transaction ID. If there is no response within 24 hours, escalate to a manager. Most delays are due to additional security checks, which are normal. Do not request cancellation unless you intend to continue playing – that will restart the process. For ongoing issues, consider alternative payment methods in the future.
We hope this guide helps you navigate the casino confidently. Always gamble responsibly and never bet more than you can afford to lose.
